We had a requirement to provide a support forum in our online store for Secret Server which led to the classic "Buy vs. Build" decision. Build : The requirements were very simple and it could be developed in-house but who wants to write simple forum code
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While this doesn't classify as great development practice, sometimes a well tested hotfix to a production site is just the right thing to solve a client's problem quickly. In our case, the problem was too many emails being sent due to ClientScriptExceptions
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